Lolly Lolly Ceramics

Shipping & Returns

Online Returns and Exchanges Policy

Please email us at hello@lolly-lolly.com with your intention to return within 30 days of receiving your item. If you are not 100% satisfied with your order, we will gladly issue a refund upon the return of your item/s.

Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for getting breakable items back to us safely falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition. If you're worried about your packaging skills, bring your returns to a trusted shipper to package for you. The cost of shipping is non-refundable. Returns will be issued refunds only after they are received. Once an exchange is received, we'll issue you a store credit for the the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the web shop. Your store credit expires after one year.

When will my order arrive?

How do you package your breakable items for shipment?

Can you expedite shipping if I pay extra?

Do you ship Internationally?

Can I change my shipping address?

Can I change my billing address?